Refund Policy

1. Overview

This Refund Policy applies to Pro and Agency subscriptions purchased from [Company legal name], operating as AI SEO Score Checker. It works alongside our Terms of Use and Billing Terms. The Free plan and guest access cost nothing, so no refunds apply to them.

Because every tool can be tried for free before you pay, we encourage you to test the Service on your own pages before upgrading.

2. Monthly subscriptions

• Monthly plans ($19 for Pro, $49 for Agency) are charged at the start of each billing cycle.
• We do not refund partial months or unused runs, except where applicable law requires it.
• When you cancel, you keep paid access until the end of the month already paid, and no further charges are made.

3. Annual subscriptions

• Annual plans ($180 per year for Pro, $468 per year for Agency) are charged once, upfront.
• You may request a prorated refund within 14 days of the purchase date, including the date of an annual renewal.
• The prorated amount is based on the unused portion of the annual term, measured from the date we receive your request.
• After the 14 day window, annual fees are non refundable, but you can still cancel to stop the next renewal.

4. Situations where we will refund

Regardless of the rules above, we will issue a refund when:

• You were charged twice for the same period because of a billing error.
• You were charged after a cancellation that we confirmed in writing.
• We terminate your paid account without cause, in which case we return the unused prepaid amount.
• A prolonged outage on our side prevented use of the paid features for a significant part of your billing period, assessed case by case.
• Consumer protection law in your country grants you a refund or withdrawal right.

5. Situations where refunds are not available

• Accounts suspended or terminated for breaching the acceptable use rules in our Terms of Use.
• Dissatisfaction with scores, rankings or AI citations, which depend on third parties outside our control.
• Changes in data returned by third party providers such as DataForSEO, Google or AI engine APIs.
• Forgetting to cancel before a monthly renewal.

6. EU and UK right of withdrawal

If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a digital service contract. By starting to use paid features immediately after purchase, you request that the service begin during the withdrawal period. If you withdraw within that period, we will refund the amount paid minus a proportionate charge for the service already provided, as the law allows.

7. How to request a refund

Email [email protected] from the address on your account with the subject "Refund request". Please include the date of the charge and the reason for the request. We reply within one business day and aim to decide within five business days.

8. How refunds are paid

Approved refunds go back to the original card through Stripe. Your bank typically posts the credit within 5 to 10 business days, depending on its processing times. A refund of an annual plan ends paid access at the same time and moves the account to the Free plan; saved reports remain available.

9. Chargebacks

If something is wrong with a charge, please contact us before disputing it with your bank, because we can usually fix billing problems faster directly. Accounts with an open chargeback may be paused while the dispute is reviewed.

10. Updates to this policy

Any revision to this policy applies only to purchases made after its effective date. The version in force when you paid governs that payment.

11. Contact

For refund questions, reach our billing team at [email protected]. Postal correspondence can be sent to [Company legal name], [Business address].